HSBC online and mobile banking services return after Black Friday outage | Business News

Written by on November 26, 2023

HSBC's online and mobile banking services have been restored after customers faced major disruption on Black Friday.

The bank said the issues began just after 8am on the busy shopping day due to an issue with its "internal systems".

Services were back and up and running on Saturday morning, having started to return late on Friday.

HSBC apologised for the problems, saying in a statement on X it was "deeply frustrating for many of our customers".

"We're really sorry to those impacted and we'll continue to monitor systems . . .

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