Returns and Refund Policy

Last updated: 12/04/2026 (DD/MM/YYYY)

At Black Hot Fire Network (BHFN), all merchandise is made to order and fulfilled by our production partner.

1. Order Fulfillment

  • Products are produced on demand
  • Processing times may vary depending on product and location
  • Shipping times depend on delivery destination

2. Returns & Exchanges

Because items are made to order, we do not accept returns or exchanges for:

  • Incorrect size selection
  • Change of mind

3. Damaged or Incorrect Items

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 7 days of delivery with:

  • Order number
  • Photos of the issue

We will review and arrange a replacement or refund if applicable.

4. Refunds

Refunds are issued only if:

  • The item is defective or damaged
  • The wrong item was delivered

Approved refunds will be processed to your original payment method.

5. Shipping Issues

We are not responsible for:

  • Delays caused by shipping carriers
  • Incorrect addresses provided by customers

6. Contact Us

For support, contact us via contact form.