Last updated: 12/04/2026 (DD/MM/YYYY)
At Black Hot Fire Network (BHFN), all merchandise is made to order and fulfilled by our production partner.
1. Order Fulfillment
- Products are produced on demand
- Processing times may vary depending on product and location
- Shipping times depend on delivery destination
2. Returns & Exchanges
Because items are made to order, we do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
3. Damaged or Incorrect Items
If you receive a product that is:
- Damaged
- Defective
- Incorrect
Please contact us within 7 days of delivery with:
- Order number
- Photos of the issue
We will review and arrange a replacement or refund if applicable.
4. Refunds
Refunds are issued only if:
- The item is defective or damaged
- The wrong item was delivered
Approved refunds will be processed to your original payment method.
5. Shipping Issues
We are not responsible for:
- Delays caused by shipping carriers
- Incorrect addresses provided by customers
6. Contact Us
For support, contact us via contact form.