Amazon Delivery Drivers of Color Get Worse Customer Reviews Than White Ones
Written by Black Hot Fire Network on March 20, 2023
When an Amazon.com Inc. delivery driver drops a package at someone’s home, the customer can give them a thumbs-up or a thumbs-down—feedback the company uses to help determine how much to pay the driver’s employer and whether they keep their job.
In doing so, Amazon is trusting the customer to provide an honest rating. But what if the person is biased against the driver?
