Technology

Generative AI has recently taken center stage as a transformative tool for businesses, particularly in customer service. Often, discussions around AI in this space focus on overcoming customer service challenges. However, instead of using AI to keep customers at arm’s length, businesses should leverage it to forge closer connections. Customer service and communication are already […]

Regarding the CrowdStrike software update failure incident on 19 July 2024, the Hong Kong Computer Emergency Response Team Coordination Centre (HKCERT) found reports that criminals continue to evolve their attack tactics. These tactics include using fake CrowdStrike recovery manuals, fake remediation solutions, and fake software updates to deliver unidentified malware, which could lead to sensitive […]

The internet advent decades ago transformed the world into a global village. Technological advancements have fueled remote work’s rapid expansion across Africa. Just a few years ago, working outside a traditional office setting seemed implausible, but widespread high-speed internet availability changed that. The rise of online video conferencing has further bolstered this trend. We’ve seen […]

A gathering called in order to capture lessons learned and plan way forward. The General Secretariat of the Digital Cooperation Organization (DCO) – the world’s first standalone international organization focusing on the digital economy, Deemah AlYahya, announces in a statement that it will conduct urgent discussions with its member states and digital economy experts to […]

This financial year, Vodacom Eastern Cape plans to invest R500 million as part of its larger digital inclusion strategy to upgrade its network, enhance energy projects, and increase broadband coverage, especially in townships and rural areas. The majority of this investment will go toward updating network infrastructure, establishing new sites, implementing 5G, and expanding LTE […]

Artificial intelligence and confidential computing appear to be in a seemingly irresolvable tension: AI presents a latent threat to confidential computing, yet it can also aid in its implementation. The key solution to this contradiction is Confidential AI. This concept addresses AI by identifying major uncertainties and making them manageable, with priority given to data […]

The financial services sector is taking its first tentative steps on its journey into artificial intelligence (AI), with the technology predicted to change everything from the way financial institutions detect fraud to the way they serve customers. The bank of the future is likely to see more AI-powered talking avatars, reduced queue times, and more […]

With effect from August 18, Apple has revealed a hefty price hike for a number of its subscription services in South Africa. According to Apple, price hikes are required to sustain high-quality entertainment and new features, underscoring the company’s dedication to improving the user experience through consistent content and feature updates. This change demonstrates the […]

Siemon, one of the global leaders in network infrastructure solutions, announces the appointment of Trey Somers as Vice President of Product Management, now effective. In this role, Somers will lead Siemon’s global product management team and drive the development of innovative solutions that meet the evolving needs of the market. Enterprise, OEM product management experience […]

NTT DATA, one of the leading global IT infrastructure and services company, has unveiled its new Edge AI platform aimed at accelerating IT/OT convergence by bringing AI processing to the edge. This approach processes data where it is generated, enabling the unification of diverse IoT devices, systems, and data. This unique, fully managed solution facilitates […]